We’ve adopted the best parts of Microsoft’s proven Sure Step methodology and integrated our own commitment to agile project management philosophies. Our approach iterates around the “solution modeling” project phase to ensure that every business process we impact is in line with your expectations.

Projects are fundamentally people-driven change management projects intended to improve business capabilities comprised of people, process and technology solution elements. The required tasks and work effort of implementing any solution successfully are nearly the same for any leading product when deployed by a competent vendor.

At any given time, InfoX has between 10 and 20 active projects. Our dedicated Project Management Office (PMO) ensures your ERP and CRM projects are executed within your budget and timeframe. Our PMO Members are certified professionals with years of experience as project managers, consultants, support technicians, and end-users in a wide variety of implementation situations.

Your business requirements and desired functionality may evolve as the project progresses. Our methodology is prepared to address these contingencies. We mitigate the risk of change via a careful initial analysis and by implementing your solution in functionality cycles – budgeting the time for validation, feedback, and adjustment to keep your project on track. Should the need for a major change arise, InfoX calls for a re-alignment meeting and brings additional analysis into project cycles.

Immediately after go-live, InfoX will actively monitor your system’s adoption and will respond to change requests in a timely manner. Over the long-term, InfoX seeks to develop on-going relationships with all of our clients in the maintenance of their solutions and the development of their technology vision

Where it makes sense, we leverage the templates, guidelines, and resources provided by Microsoft’s Sure Step methodology. Our projects are managed on a solid foundation that is responsible for the success of hundreds of implementations worldwide.

When we assign resources to your project, we match you with the analyst(s) on our team best suited to your industry, use case, implementation complexity, and communication preferences. Their knowledge is augmented by technical and functional experts when necessary.

InfoX considers the reporting relationships, project roles, and individual responsibilities that are necessary for project success. Our project governance framework consists of executive sponsors from both teams; joint steering committees; your internal system champions and subject matter experts; and InfoX’s Solution Architects, Business Analysts, and Technical Developers.

Prior to kick-off, we sit down with your stakeholders to speak candidly about your business processes. This allows us to build the best roadmap to execute your vision. InfoX takes a methodical approach to discovering the project’s scope of work, relying on our training and our learnings from more than 1100 other projects. We’ll establish the project’s metrics, challenges, success criteria, and define areas for process improvements.